Management of customer collection points
What is the "Recovery Points" feature used for?
The "Pick-up points" feature in Yoplanning.pro allows you to define specific locations where participants of an activity can be picked up. This feature is useful when some members of a group need to be picked up at different locations before joining the main activity. Pick-up points should not be confused with meeting points, which are the locations where the activity takes place.
Steps to use the "Recovery Points" feature
Access Recovery Point Management:
From the Dashboard, go to the Administration section.
Click on Resources to access resource management.
Create a new recovery point:
Click New to add a new resource.
In the resource type, select Recovery Point.
Fill in details such as the name of the location, a description, and possibly a time difference from the start of the activity (positive or negative).
Adding recovery points to a session:
When creating or editing a session, you can add the defined recovery points as options.
Participants will be able to choose their preferred collection point at the time of registration.
Tips for use and best practices
Clarify Locations: Make sure the description of each pickup point is clear to avoid confusion among participants.
Schedule Coordination: If pick-up points are far apart, adjust schedules so that all participants can arrive at the activity on time.
Not to be confused with the meeting point: The pick-up point is only to pick up participants before the activity. The meeting point is the geolocated location where the activity takes place.
Common Problems and Solutions
Error in assigning recovery points: If participants complain of confusion about their recovery location, check the clarity of the descriptions and clearly communicate the available options.
Deadlines not met: If the deadlines indicated are too tight, re-evaluate the travel time between each pick-up point and the activity.
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