Charge cancellation fees on Yoplanning.pro

Introduction

Yoplanning.pro's "Charge Cancellation Fee" feature allows users to charge additional fees in case of cancellation by the customer. This fee may be used to cover transaction costs, administrative fees or any other costs associated with the cancellation. This feature facilitates the financial and administrative management of reservation cancellations.

Steps to charge cancellation fees

Access to functionality

1. Log in to your account on Yoplanning.pro.

2. Have, beforehand, created a “Cancellation fees” material

3. Cancel the customer's registration by updating the order.

Billing cancellation fees

1. Create a new item that you will call “Cancellation Fees”. You can do this by going to “Hardware” and clicking “Add Hardware”. Find out more

2. Proceed to cancel the reservation and the corresponding order line.

3. Once the reservation is canceled, go to the order and click on the "Sell equipment" button.

4. In the "Materials" field, select "Cancellation Fees" that you created previously.

5. Indicate the amount of cancellation fees you want to charge.

6. Finalize the order. You will then have an order with an overpayment, corresponding to the amount you must refund to your customer.

Tips and best practices

• Be sure to clearly inform your customers of the cancellation policy and associated fees in advance to avoid confusion.

• It can be helpful to set a standard amount for cancellation fees to ensure consistency in billing.

Common problems and their solutions

Problem: You cannot add cancellation fees to the order.

Solution: Check that you have correctly created the "Cancellation fees" item in the "Materials" module. If the article is created correctly and the problem persists, contact Yoplanning.pro support for assistance.

By following these steps, you should be able to easily charge cancellation fees on Yoplanning.pro. If you have any further questions or encounter any other issues, please do not hesitate to contact us.