Charge cancellation fees on Yoplanning.pro

Introduction

Yoplanning.pro's "Charge Cancellation Fees" feature allows users to charge additional fees in case of cancellation by the customer. These fees can be used to cover transaction costs, administrative fees or any other costs associated with the cancellation. This feature facilitates the financial and administrative management of booking cancellations.

Steps to charge a cancellation fee

Access to the functionality

1. Log in to your account on Yoplanning.pro.

2. Having previously created a "Cancellation fees" resource

3. Cancel customer registration by updating the order.

Billing of cancellation fees

1. Create a new item that you will call "Cancellation Fees". You can do this by going to "Resources" and clicking on "Add a resource". Learn more

2. Proceed to cancel the reservation and the corresponding order line.

3. Once the reservation is cancelled, go to the order and click on the "Sell a resource" button.

4. In the “Resource” field, select “Cancellation Fee” that you created earlier.

5. Indicate the amount of cancellation fees you wish to charge.

6. Complete the order. You will then have an order with an overpayment, corresponding to the amount you must refund to your customer.

Tips and best practices

• Make sure to clearly inform your customers of the cancellation policy and associated fees in advance to avoid any confusion.

• It may be helpful to set a standard amount for cancellation fees to ensure consistency in billing.

Common Problems and Solutions

• Issue: You cannot add the cancellation fee to the order. Solution: Check that you have correctly created the "Cancellation Fee" item in the "Resources" section. If the item is correctly created and the problem persists, contact Yoplanning.pro support for assistance.

By following these steps, you should be able to easily charge cancellation fees on Yoplanning.pro. If you have any further questions or encounter any other issues, please feel free to contact us.