Guide to Modify SMS Templates on Yoplanning
Yoplanning offers flexible functionality to customize the SMS template for messages sent after activities. This personalization is essential to include links to review collection systems, such as TripAdvisor. It is important to note that SMS messages are limited to 128 characters to avoid additional charges.
Steps to Change SMS Template for Post-Activity Messages
Access the SMS Editing Feature:
Select the “Configuration” section from the main menu.
Click on “Sms” to access the SMS settings.
Modification of the SMS Template:
In the "Sms" section, find the SMS template for post-activity messages.
Click the edit option (represented by three small dots or a pencil symbol) to open the SMS template.
Edit the SMS text as needed. Be sure to include the link to your review platform if necessary.
Keep it short and concise to meet the 128 character limit.
Save Changes:
After making the necessary changes, click "Save" to update the template.
User Tips and Best Practices
Conciseness: Given the character limit, it is essential to remain concise while conveying the message clearly.
Include Short Links: Use URL shortening services to include links in your SMS messages.
Test Message: Send a test message to yourself or a colleague to make sure the link works and the message is clear.
Management of Common Problems
Exceeding Character Limit: If you exceed the 128 character limit, the message may be billed as multiple SMS messages. Always check the length of the message before saving it.
Non-Functional Links: Make sure the links included in the SMS are active and lead to the correct page. Test them before finalizing the model.
By following these steps and tips, you can effectively customize SMS templates for post-activity messages in Yoplanning, while respecting technical constraints and maximizing the impact of your communication.
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