Send an automatic message after the activity

Send a Message After the Service

Send a Message After the Service

The "Send Post-Activity Message" feature in Yoplanning.pro is designed to automate sending messages to customers after an activity is completed. It's a valuable tool for collecting feedback, offering thanks, or sharing useful information post-activity.

Steps to use this Feature

1. Enable auto-send in the product

• Go to the "Products" section in the left menu under "Administration".

• Select the product for which you want to enable post-activity sending and then click on "Edit"

• Enter the "Participants" section and activate the "Automatic sending of post-activity message" option.

2. Define the content of the message

• Go to the "Configuration" menu.

• Click on "Emails" to access email template management.

• Create or modify an email template dedicated to post-activity sending.

Usage Tips and Best Practices

• Content Personalization: Ensure message content is relevant to all experiences

• Message Clarity: Write a clear and concise message to encourage feedback.

• Response Tracking: Set up a system to track and respond to feedback received after sending these messages. Note that if you don't want to use a platform like TripAdvisor, you can do this simply with a Google form.

Common Problems and Solutions

• Problem: Message Not Received by Customer Solution: Check if the customer's email address is correct in the database and make sure the message is not in the customer's spam folder.

• Problem: Inappropriate Message Content Solution: Review the email template used for post-activity sending and adjust the content as needed.