Send an automatic message after the activity
Send a Message After the Service
The “Send Post-Activity Message” feature in Yoplanning.pro is designed to automate sending messages to customers after an activity is completed. It's a valuable tool for gathering feedback, offering thank yous, or sharing useful post-activity information. The message is sent automatically 24 hours after the activity ends.
Steps to Use this Feature
Access the Feature from the product sheet:
In the Participant section of the product sheet
Enable Message in Product:
Go to the "Products" section in the menu.
Select the product for which you want to configure post-activity shipping.
Find the Participant section to configure automatic post-activity message sending and enable it.
Set Message Content:
Go to the “Configuration” menu.
Choose "Emails" to access your email templates.
Create or edit an email template for post-activity sending.
Tips for Use and Best Practices
Content Personalization: Make sure message content is relevant to all experiences
Message Clarity: Write a clear and concise message to encourage feedback.
Response Tracking: Set up a system to track and respond to feedback received after sending these messages. Note that if you don't want to use a TripAdvisor type platform, you can do this simply with a Google form.
Common Problems and Solutions
Message Not Received by Customer:
Check if the customer's email address is correct in the database.
Make sure the message is not in the customer's spam folder.
Inappropriate Message Content:
Review the email template used for post-activity sending and adjust the content as needed.
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