Send an automatic message after the activity

Send a Message After the Service

The “Send Post-Activity Message” feature in Yoplanning.pro is designed to automate sending messages to customers after an activity is completed. It's a valuable tool for gathering feedback, offering thank yous, or sharing useful post-activity information. The message is sent automatically 24 hours after the activity ends.

Steps to Use this Feature

  1. Access the Feature from the product sheet:

    • In the Participant section of the product sheet

  2. Enable Message in Product:

    • Go to the "Products" section in the menu.

    • Select the product for which you want to configure post-activity shipping.

    • Find the Participant section to configure automatic post-activity message sending and enable it.

  3. Set Message Content:

    • Go to the “Configuration” menu.

    • Choose "Emails" to access your email templates.

    • Create or edit an email template for post-activity sending.

Tips for Use and Best Practices

  • Content Personalization: Make sure message content is relevant to all experiences

  • Message Clarity: Write a clear and concise message to encourage feedback.

  • Response Tracking: Set up a system to track and respond to feedback received after sending these messages. Note that if you don't want to use a TripAdvisor type platform, you can do this simply with a Google form.

Common Problems and Solutions

  • Message Not Received by Customer:

    • Check if the customer's email address is correct in the database.

    • Make sure the message is not in the customer's spam folder.

  • Inappropriate Message Content:

    • Review the email template used for post-activity sending and adjust the content as needed.

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