Send an automatic message after the activity

Send a Message After the Service

The “Send Post-Activity Message” feature in Yoplanning.pro is designed to automate sending messages to customers after an activity is completed. It's a valuable tool for gathering feedback, offering thank yous, or sharing useful post-activity information. The message is sent automatically 24 hours after the activity ends.

Steps to Use this Feature

1. Access the Feature from the product sheet:

   • In the Participant section of the product sheet

2. Enable Message in Product:

   • Go to the "Products" section in the menu.

   • Select the product for which you want to configure post-activity shipping.

   • Find the Participant section to configure automatic post-activity message sending and enable it.

3. Set Message Content:

   • Go to the “Configuration” menu.

   • Choose "Emails" to access your email templates.

   • Create or edit an email template for post-activity sending.

Tips for Use and Best Practices

• Content Personalization: Make sure message content is relevant to all experiences

• Message Clarity: Write a clear and concise message to encourage feedback.

• Response Tracking: Set up a system to track and respond to feedback received after sending these messages. Note that if you don't want to use a TripAdvisor type platform, you can do this simply with a Google form.

Common Problems and Solutions

• Message Not Received by Customer:

  • Check if the customer's email address is correct in the database.

  • Make sure the message is not in the customer's spam folder.

• Inappropriate Message Content:

  • Review the email template used for post-activity sending and adjust the content as needed.