Send an automatic message after the activity
Send a Message After the Service
Send a Message After the Service
The "Send Post-Activity Message" feature in Yoplanning.pro is designed to automate sending messages to customers after an activity is completed. It's a valuable tool for collecting feedback, offering thanks, or sharing useful information post-activity.
Steps to use this Feature
1. Enable auto-send in the product
Go to the "Products" section in the left menu under "Administration".
Select the product for which you want to enable post-activity sending and then click on "Edit"
Enter the "Participants" section and activate the "Automatic sending of post-activity message" option.
2. Define the content of the message
Go to the "Configuration" menu.
Click on "Emails" to access email template management.
Create or modify an email template dedicated to post-activity sending.
Usage Tips and Best Practices
Content Personalization: Ensure message content is relevant to all experiences
Message Clarity: Write a clear and concise message to encourage feedback.
Response Tracking: Set up a system to track and respond to feedback received after sending these messages. Note that if you don't want to use a platform like TripAdvisor, you can do this simply with a Google form.
Common Problems and Solutions
Problem: Message Not Received by Customer Solution: Check if the customer's email address is correct in the database and make sure the message is not in the customer's spam folder.
Problem: Inappropriate Message Content Solution: Review the email template used for post-activity sending and adjust the content as needed.
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