Discount or automatic reduction on a reseller
Setting up discounts
The reseller can be of type: "Normal" or "Marketplace".
You must specify when requesting the opening of the flow to a national or international reseller, whether you opt for normal or marketplace mode.
Case 1: Normal reseller
If you use the reseller's reservation module, your orders will appear at net price in your Team.
If the customer requests an invoice, it must be established within the reseller's team, it is he who bears responsibility for invoicing.
Case 2: Marketplace
No reduction will be automatically applied. You will have to charge at the public rate. Indeed, in this case, it is you who bears the responsibility for the sale and the marketplace charges you a marketing commission a posteriori. Consequently, the reality of your turnover is indeed the public price.
If your end customer asks you for an invoice, you will be able to provide them with an invoice for what they actually paid.
Tips and best practices
For normal resellers, if you need to add items to an existing order, create a new order then merge them so the discount is applied to all items.
Consult your accountant to decide commission rates for marketplaces.
Common problems and solutions
No discount applied: Make sure you have set up the reseller type correctly.
Order Changes: Discounts do not apply to changed orders. Create a new order and merge if necessary.
For further
To better understand the difference between a reseller and a business provider, consult this article.
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