Total Refund of an Order
When you need to fully refund an order, follow these steps:
Make sure the order payment balance is zero.
At this point the refund is complete and you have the option to delete the order.
Keep in mind that even after deletion, the order details will be retained in the archives.
To view payment history, go to the Payment section to view the list of transactions.
From there you can check what the payments made were for.
Note that deleting the order is optional and depends on your company's order management policy.
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