FAQ: Integrating a staff's mobile number into reminder emails

Q: Is it possible to integrate a staff's mobile number into the information received by the customer?

A: Yes, it is possible to include the telephone number of the staff assigned to an activity in reminder emails sent to customers. This feature allows customers to receive the staff's mobile number, which can facilitate direct communication when needed. Here's how to do it:

1. Prerequisites: First of all, make sure you have activity reminders set up. These reminders are essential so that your end customer receives the relevant information a few hours or days before the start of the activity, depending on your settings. It is important to note that this information should not be included in the initial reservation email to avoid confusion due to possible staff assignment changes.

2. Tag integration: To include the staff mobile number in the reminder email, you must use the %staff_phone_number% tag in the reminder email template. You can find and edit this template by following these steps:

   • Access the Administration section of your Yoplanning interface.

   • Click Configuration to open configuration options.

   • Select Emails to access the email templates.

   • Locate the reminder email template and embed the %staff_phone_number% tag wherever you want in the email content.

By following these steps, the telephone number of the staff assigned to the activity will automatically be included in the reminder emails sent to customers. This feature improves communication and customer experience by providing a direct line of contact to the staff in charge of the activity.