Details of variables available in client emails
Variables in Yoplanning's email templates allow you to personalize your communications by automatically integrating information specific to each client or reservation. Here is a list of available email templates and the variables you can use for each of them.
1. Reminder Email
This email is sent to remind the customer of the details of their reservation. Here are the variables available for this type of message:
%session_title%: The title of the booked session or activity.
%start_date%: The start date and time of the session.
%client_first_name%: The client's first name.
%client_last_name%: The client's last name.
%location%: The location of the activity.
%meeting_point%: The meeting point for the activity.
%post_booking_message%: A personalized message added after booking.
%staff_first_name%: The first name of the supervising staff member.
%staff_last_name%: The last name of the supervising staff member.
%staff_phone_number%: The phone number of the supervising staff member.
2. Order Email
This message is used to confirm an order or reservation. The available variables are:
%client_first_name%: The client's first name.
%client_last_name%: The client's last name.
%post_booking_message%: A personalized message added after booking.
3. Payment Link and Payment Link Reminder Email
These emails are sent to allow the customer to pay for a reservation online. The available variables are:
%client_first_name%: The client's first name.
%client_last_name%: The client's last name.
%payment_link% : The direct link to make the payment.
%amount%: The amount to pay.
4. Email Post Activity
This email is sent after the customer has participated in an activity. Available variables are:
%client_first_name%: The client's first name.
%client_last_name%: The client's last name.
%session_title%: The title of the session or activity.
%start_date%: The start date and time of the session.
%staff%: Information on the supervisory staff.
5. Refund Email
Used to notify the customer of a refund, this email may contain the following variables:
%client_first_name%: The client's first name.
%client_last_name%: The client's last name.
%order_reference%: The reference of the refunded order.
%amount%: The amount refunded.
6. Session Email
This email is sent as a blind carbon copy (BCC) to multiple recipients to share general information about a session. No custom variables are available, as the email is not nominative.
7. Email Fees
This email is used to inform a client of the fees associated with a service. The available variables are:
%client_first_name%: The client's first name.
%client_last_name%: The client's last name.
%source_team%: The name of the team (entity) that charges the fees.
Simplified Explanation
Each email template can use a set of variables to automatically insert information specific to each client or booking. This allows you to personalize messages without having to manually enter every detail. For example, using %client_first_name% will automatically insert the client's first name into the email. Note that some variables are specific to one email type and are not available in others.
Finally, for emails sent in blind carbon copy (BCC), such as session emails, it is not possible to use custom variables, because these messages are identical for all recipients.
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