Why don't the discounts set in the product appear online?

Introduction

In Yoplanning.pro, it may happen that you configure discounts on a product, but these do not appear during the online sale. This is due to the way Yoplanning manages planning sessions and products. In this article we will explain why this happens and how to fix this problem.

Understand how products and sessions work

In Yoplanning, everything happens at the session level on the schedule. The products are just templates that are used to create these sessions.

Therefore, it is possible that the information in the sessions is different from what you have in the product. This makes it possible to adapt prices according to different criteria, such as seasonality for example.

So, if a discount that you have set up in the product does not appear during the online sale, it is most likely because it is not present in the sessions.

How to make the reduction visible online?

For the reduction configured in the product to appear online, you will need to configure it in the corresponding sessions. Here's how to do it:

1. Access your schedule and open the relevant session, if it's a repeat, start with the first session in the future from now on.

2. Look for the Price variation section or any other price elements.

3. Enter the discount details, making sure they match those of the product.

4. Save changes.

Now the discount should appear during the online sale. It is important to note that if you have many sessions, you will need to repeat this process for each session.

In conclusion, although setting up discounts may seem complex at first, once you understand the relationship between products and sessions, it becomes easier to manage your prices and discounts. Please feel free to contact our support team if you need further assistance or experience other issues.