Why don't the discounts set in the product appear online?

Introduction

In Yoplanning.pro, you may find that you set discounts on a product, but they don't appear when selling online. This is due to the way Yoplanning manages planning sessions and products. In this article, we'll explain why this happens and how to resolve the issue.

Understanding how products and sessions work

In Yoplanning, everything happens at the session level on the schedule. Products are simply templates used to create these sessions.

Therefore, the information contained in the sessions may differ from what you have in the product. This allows us to adapt prices based on different criteria, such as seasonality, for example.

So, if a discount you set in the product does not appear during online sales, it is most likely because it is not present in the sessions.

Steps to make the discount visible online

1. Access the relevant session

• Go to your schedule and log in to modify it.

• If the session is repetitive, start with the first upcoming session from now on.

2. Set the discount in the session

• Look for the "Fare Variation" section or anything else related to fares.

• Fill in the discount details, ensuring they match those defined in the product.

3. Save changes

• Click "Save" to apply the changes.

4. Repeat if necessary

• If you have multiple sessions, repeat this process for each applicable session to ensure the discount appears across all online sales.

Tips for use and best practices

• Check your sessions after any product changes: Changes made to a product do not automatically apply to existing sessions.

• Update your discounts regularly based on seasonality or promotional offers.

• Anticipate your needs: Configure your discounts before creating new sessions to avoid manual adjustments.

• Test your online sales to verify that discounts are appearing before launching a promotional campaign.

Common Problems and Solutions

• Issue: Discount not appearing online Solution: Make sure you have also configured the discount in the corresponding sessions, not just in the product.

• Issue: Change not applying to repeating sessions Solution: Start by changing the first upcoming session in the repeating series, then apply the changes to all subsequent sessions.

Conclusion

While setting up discounts may seem complex at first, it becomes easier once you understand the relationship between products and sessions. By following this process, your discounts will be correctly applied during online sales, ensuring a seamless experience for your customers.

Please feel free to contact our support team if you need further assistance or encounter any issues. With precise settings, you can optimally manage your rates and discounts on Yoplanning.pro.