FAQ: Tax Issues on Orders, Quotes or Invoices
FAQ: Tax Issues on Orders, Quotes or Invoices
Q: My orders, quotes or invoices display completely incorrect tax amounts. For what ?
A: If you are experiencing inconsistencies in the tax amounts applied to your orders, quotes, or invoices, this may be due to incorrect tax configuration for your products or sessions. In France, for example, regulations allow a single tax to be applied per product or service. If you observe tax errors, it is likely that multiple taxes were selected in error.
To correct this issue, follow these steps:
Review the Product: Start by reviewing your product's tax setup. Make sure only one tax is applied. If you discover that several taxes have been checked in error, correct this configuration to keep only the appropriate tax.
Review Session: Sessions included in your orders allow customization of tax elements. It is therefore essential to check these as well. If a specific session contains several taxes checked in error, make the necessary correction to ensure that the taxation complies with the regulations.
Correction of Validated Invoice: If you notice the error on an invoice that has already been validated, an additional step is necessary before any correction. You will first need to reopen the invoice to generate contrary accounting entries, canceling the initial error, before you can issue a new corrected invoice.
This procedure will allow you to correct tax errors and ensure that your business documents correctly reflect the tax amounts due, in accordance with your country's tax regulations.
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