Customize your messages for full or unavailable activities

Introduction

In Yoplanning.pro, it is possible to customize the message displayed when an activity is full or unavailable. This feature allows you to provide clearer communication to customers and provide alternatives or useful contacts if needed.

By personalizing this message, you can for example:

• Inform customers about other available slots.

• Provide a contact number or a booking alternative.

• Provide specific instructions on how to proceed with their request.

In this guide, we explain step by step how to edit this message, as well as best practices for effective communication.

Steps to customize the activity complete or not available message

1. Access the product list

• From your schedule, go to the "Administration" menu.

• Click on the "Products" section to view your product list.

2. Select the product to modify

• Browse the list and select the relevant product.

• Click on "Edit" to access its detailed file.

3. Customize the unavailability message

• In the "Booking Module" section, look for the field dedicated to personalizing the message.

• Enter the message you want to display when the activity is full or unavailable.

• You can add a phone number, a contact email, or any other helpful instructions.

4. Save and test changes

• Once you have customized your message, click on "Save" to confirm your changes.

• Test the functionality by simulating a booking to verify that the message is displayed correctly.

Tips for use and best practices:

• Message Clarity: Make sure your message is clear and direct, guiding customers on the steps to take or informing them how to proceed.

• Contact Information: Include contact information or alternatives to encourage interaction and offer solutions to your customers.

• Test the Feature: After saving the changes, test the feature to ensure the custom message is displayed correctly.

Common Problems and Solutions

• Problem: Message is not displaying correctly Solution: Verify that the field has been filled in correctly and that the changes have been saved. Refresh the page and test again.

• Problem: Customer doesn't know what to do after seeing the message Solution: Add clear instructions, such as a contact number or an invitation to view other available dates.

Conclusion

By personalizing your business unavailability messages on Yoplanning.pro, you improve the user experience by providing customers with useful and tailored information. Clear communication helps reduce customer frustration when faced with a full business and maximizes your chances of conversion by offering them alternative solutions.