Customer communication

Introduction

Clear and effective communication with your customers is essential to ensure a smooth and professional experience. Yoplanning.pro allows you to manage and personalize your various communication channels, whether via email, SMS, or via the information displayed in the booking modules.

With these features you can:

• Create and modify email and SMS templates automatically sent to customers.

• Present your general terms and conditions of sale directly in the reservation module.

• Manage addresses and locations distributed to customers to ensure accurate information.

In this guide, we explain how to personalize and optimize your communications to ensure better interaction with your customers.

Email Templates

Create and modify email templates that are sent by Yoplanning to the end customer.

SMS Templates

Create and modify SMS templates that are sent by Yoplanning to the end customer.

General conditions of sale

Present your general conditions of sale in your reservation modules.

Modify the addresses distributed to customers.

Manage the locations and address of the structure in general.

Conclusion

Properly managing your communication channels allows you to deliver a seamless and professional customer experience. By personalizing your emails, text messages, and displayed information, you ensure clear communication of essential information and build customer trust.

Remember to regularly update your communication templates and check the accuracy of the information provided to avoid any confusion. Well-optimized communication contributes to better customer satisfaction and more efficient management of your bookings.