Order data
What is this feature for?
The Order Data feature allows you to ask the buyer a question at checkout. Unlike attendee custom fields, this data is associated only with the current order and does not concern individual attendees.
It is useful for:
Collect general statistics, such as "How did you hear about us?"
Ask for an order preference, for example "Do you want to be added to the carpool list?"
Ask any other questions that apply to the entire order.
The responses are then accessible in the order and in the order export for analysis.
How to configure an Order Data?
Access configuration
Go to Administration > Configuration
Select the Customer File section
Create a custom field for the order
Click on Add a field
Enter an internal name (eg: "carpooling")
Set the multilingual label for the question that will be displayed to customers (eg: "Do you want to be added to the carpool list?")
Choose the field type:
Short text: Short answer in free text
Long text: More detailed answer
Numerical: Number only
Choice List: Selection from multiple options
Define possible choices (if applicable)
If you select a choice list, add the different possible answers
For each answer, please fill in the multilingual label
Determine the field display
Select whether the field is optional or required
Enable the display of the question at the time of payment
Save and Test
Once the field is created, perform a test command to verify its display and proper functioning.
Where can I find this information?
In the order form, under a specific section
In the order data export, for further analysis
Best practices and advice
Ask a clear and relevant question: Formulate the question in a simple way to avoid any confusion.
Adapt possible answers: If you use a list of choices, offer precise and adapted answers
Test regularly: Check the display and recording of data before activating the question in production
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