💁Support (Contact Us)
User Guide: Advice on Procedures for Using Yoplanning Support
Feature Introduction
This guide aims to provide effective advice for using Yoplanning support, which is exclusively available via email. If necessary, you also have the possibility to make an appointment for a videoconference.
Access to Support
EMAIL ** : support@yoplanning.com**
To write to Yoplanning support:
Use your login email: When contacting support, be sure to use the email address associated with your Yoplanning account.
Indicate precise references: When making contact, mention clear information such as the order identifier (REF), the email of a member of staff or a customer. Support has access to your account and can quickly locate your request.
Avoid screenshots: Screenshots are generally not necessary and do not provide additional relevant information.
Use videos for complex problems: If your problem is difficult to explain in writing, you can film your screen and describe your problem orally. Use Loom for this. There is a free version that you can use on your computer.
User Tips and Best Practices
Be specific in your request: Give specific details to help support quickly understand your issue.
Retry if necessary: If you have not received a response within 48 hours, do not hesitate to contact support again. They strive to be responsive, but oversights or errors may occur.
Resolving Common Problems
No response from support: If you have not received a response after 48 hours, send a follow-up email to draw attention to your request.
Communication Issues: Make sure the email address used to contact support is the same as your Yoplanning account. This avoids any confusion or delay in processing your request.
Two types of appointments possible
Support appointment, training, use of Yoplanning. If you have any technical problem that you cannot resolve via our exchanges by email or chat, make an appointment at the link below.
Partner meeting (API) or accounting. Do you want details on how accounting works? You are an accounting firm, you are a partner, you are looking for technical information regarding APIs, support has asked you to make an appointment at level 2 technical support. In all these cases, you can make an appointment at link below.
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