💁Support (Contact Us)
User Guide: Advice on Procedures for Using Yoplanning Support
Introduction to the Feature
This guide aims to provide effective advice on using Yoplanning's support, which is available exclusively via email. If necessary, you can also schedule a video conference.
Access to Support
EMAIL : [email protected]
To write to Yoplanning support:
Use your login email: When contacting support, make sure to use the email address associated with your Yoplanning account.
Include specific references: When contacting us, please include clear information such as the order ID (REF), a staff member's email address, or a customer's email address. Support has access to your account and will be able to quickly locate your request.
Avoid screenshots: Screenshots are generally not necessary and do not provide additional relevant information.
Use videos for complex problems: If your problem is difficult to explain in writing, you can record your screen and describe your problem verbally. Use Loom for this. There is a free version you can use on your computer.
Usage Tips and Best Practices
Be specific in your request: Provide specific details to help support quickly understand your issue.
Respond if necessary: If you haven't received a response within 48 hours, don't hesitate to contact support again. They strive to be responsive, but omissions or errors can occur.
Troubleshooting Common Problems
No response from support: If you have not received a response after 48 hours, send a follow-up email to draw attention to your request.
Communication Issues: Please ensure the email address used to contact support is the same as the one on your Yoplanning account. This will avoid any confusion or delays in handling your request.
Two types of appointment possible
Appointments for support, training, and using Yoplanning. If you have any technical issues that you can't resolve through our email or chat, please schedule an appointment using the link below.
Partner (API) or accounting appointment. Do you want more details on how accounting works? If you are an accounting firm, a partner, or looking for technical information about APIs, support has asked you to schedule an appointment with Level 2 technical support. In all these cases, you can schedule an appointment using the link below.
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