Problems with Staff Fees – What to Check?

If the fees generated for a staff member do not match what you expected, several checks are necessary to identify and correct the problem. Here are solutions to two common cases you might encounter.

Case No. 1: Incomplete Fee Sheet

If a fee sheet is generated, but does not contain all the products that the staff has produced, this may be due to two main causes:

1. Product Type Not Defined: Check if the product type has not been defined for some products. We advise you to export the list of all your products and check that each product has a type defined in the product type column. This step is crucial to ensure that all products are correctly reflected in the fees.

2. Non-Eligible Product: You may have assigned to your staff a product that is not one of those for which a price has been defined for its status. Make sure that the products assigned correspond to the prices defined for the status of the staff concerned.

Case No. 2: Total Absence of Fees

If no fees are generated for a staff:

• Absence of Defined Presence: The probable cause is the absence of a definition of presence for the staff in question. Without presence status, the system cannot generate a fee slip. Make sure you correctly define the presence and status of the staff to activate the generation of fees.

General Solutions

• Review the Settings: For each case, it is recommended to review the settings defined specifically for the staff concerned. Filter settings by staff to make it easier to identify and correct errors.

• Systematic Verification: Take a systematic approach to verifying parameters related to staff fees, including product types, rates associated with staff status and definition of attendance.

These checks should help you resolve issues with staff fee sheets and ensure that fees correctly reflect the activities carried out. For any further assistance, please do not hesitate to contact our technical support.