Pricing of SMS sent from Yoplanning.pro

Introduction

Sending SMS messages via Yoplanning.pro is an effective tool for communicating directly with your customers. Whether you're sending booking confirmations, session reminders, promotions, or important notifications, this feature makes management easier and improves the customer experience.

Note: Using SMS messages incurs variable costs depending on the destination of the messages. It is therefore important to track your usage to avoid exceeding your budget.

This guide explains how to activate and use this feature, as well as best practices to optimize your communication while controlling your expenses.

Steps to use this feature

1. Activate the SMS module

• Check if the SMS module is activated on your account.

• If the option is greyed out, contact Yoplanning Support to request its activation.

2. Send an SMS

• Once the module is activated, you can send SMS from different sections of Yoplanning.pro.

• Select the affected clients or sessions and write your message.

For more details on how to modify SMS templates on Yoplanning, please refer to this article.

3. Manage sent SMS

• Check the SMS Dashboard to track sending history and replies received.

• Analyze the impact of your messages to improve your communication.

Rates according to destination

Destination	Rates
France	0.076 €
UK	0.062 €
Germany	0.160 €
Belgium	0.160 €
Luxembourg	0.110 €
Swiss	0.110 €
St. Pierre and Miquelon +	0.180 €
The Netherlands	0.160 €
Italy	0.110 €
Canada	0.018 €
US	0.014 €

Usage tips and best practices

• Personalization: Use SMS templates to personalize messages according to the context.

• Economy: Be aware of the costs associated with sending SMS messages to different destinations and adjust your usage accordingly.

• Tracking: Regularly review your mailing history to assess the effectiveness of your communication.

Common Problems and Solutions

• Issue: SMS not delivered Solution: Check that customer phone numbers are entered correctly and updated.

• Problem: Budget Overrun Solution: Pay attention to usage to avoid surprises when you get billed at the end of the month.

Conclusion

Sending SMS messages via Yoplanning.pro is a valuable tool for improving your customer relations and ensuring effective tracking of bookings and notifications. However, since this feature is paid, it's essential to track your usage to optimize your costs.

By applying these best practices, you ensure effective communication while controlling your budget.

If you're having trouble sending SMS messages, contact Support. Please provide specific details about the issues you're experiencing for fast and efficient assistance.