Sending a reminder by SMS

You can send a reminder via SMS to your session participants. It's important to note that SMS messages have a character limit of 160, which means there's no customizable template for editing the reminder text. The default message is:

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Hello %client_first_name%,

Get ready: your activity starts soon:

%session_title% - %start_date%

%location% - %meeting_point%

%post_booking_message%

Have a good session!

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Directions for use

• Note: Character count: SMS text is limited, and exceeding this limit may result in multiple SMS messages being sent, which could increase costs. Be especially careful with the texts you have included in your products on the post-booking message %post_booking_message%

• No customization for reminders: Unlike post-activity SMS, reminders cannot be customized via templates.

Post-activity SMS

Text messages sent after activities can be customized to include, for example, a link to a satisfaction form. As with reminders, it's essential to monitor the character count to avoid sending multiple text messages.

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Conclusion

SMS reminders are a useful feature to notify clients of upcoming sessions and improve business organization. However, their use must be carefully managed due to the character limit, to avoid sending multiple SMS messages and additional costs.

By integrating these best practices, you guarantee smooth and effective communication with your customers while optimizing your resources.