Sending a reminder by SMS

You can send a reminder via SMS to your session participants. It is important to note that SMS messages have a character limit of 160, which means that there is no customizable template to modify the reminder text. The default message sent is:

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Hello %client_first_name%,

Get ready: your activity is starting soon:

%session_title% - %start_date%

%location% - %meeting_point%

%post_booking_message%

Have a good session!

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Directions for use

• Attention to the number of characters: The text of SMS is limited, and exceeding this limit may result in sending several SMS, which could increase costs. Be careful, in particular, with the texts that you have put in your products on the post-booking message %post_booking_message%

• No customization for reminders: Unlike post-activity SMS, reminders cannot be customized via templates.

Post-activity SMS

SMS messages sent after activities can be customized to include, for example, a link to a satisfaction form. As with reminders, it is essential to monitor the number of characters to avoid sending multiple SMS messages.

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In summary, while SMS reminders are convenient for notifying customers of upcoming activities, it is crucial to carefully manage the content of the message due to character limitations.