Is it possible to set a minimum number of participants for online sales?

Answer :

Yoplanning does not allow you to set a minimum number of participants for online sales, because it is difficult to predict registrations and this could dissuade customers from booking.

Recommended solution:

Indicate in the product description that the activity will only take place from a certain number of participants (for example, 3 people). If canceled, offer an alternative date or a full refund.

Tips for implementing this solution:

1. Modify the product description:

   • Go to Administration > Products.

   • Select the product and add a note about the minimum participants required.

2. Refund Policy:

   • If you use Stripe, refunds are full, including transaction fees.

3. Communication with customers:

   • Inform clients that the activity may be canceled if the minimum number of participants is not reached.

   • Prepare standard emails or text messages to offer alternatives or refunds in the event of cancellation.

Example message for product description:

Cette activité nécessite un minimum de 3 participants pour avoir lieu. Si ce minimum n'est pas atteint, nous proposerons une autre date ou un remboursement intégral. Merci de votre compréhension.

By following these recommendations, you will be able to effectively manage your customers' expectations and minimize last-minute cancellations. If you need help configuring these options, please do not hesitate to contact our support.

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