Gift voucher

What is the "Gift Voucher" feature for?

The "Gift Voucher" feature allows your customers to purchase vouchers to offer for sports or cultural activities offered in your schedule. The beneficiary can then use this voucher to book the activity of their choice via the online booking module.

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How to activate the online sale of gift vouchers?

1. Log in to Yoplanning.pro.

2. Access the "Administration" menu from the dashboard.

3. Navigate to the "Products" section.

4. Click on the "three little dots" menu located at the top right, then edit the product for which you wish to offer a gift voucher.

5. In the "Gift Voucher" section, create the gift voucher by defining:

   • The specific rate,

   • Validity (in number of months),

   • The gift voucher name (defaults to "Gift voucher").

6. In the "Online sales" section, activate the online sale of gift vouchers by checking the dedicated option.

7. Save changes.

How do customers use gift vouchers?

1. Once the gift voucher is purchased, the customer receives a ticket with a unique code.

2. The recipient of the gift voucher can go to your website to choose and validate the activity of their choice via the online reservation module.

3. Just before payment, a dedicated field will appear to enter a promo code. The beneficiary then enters the unique code received, and the amount of the gift voucher will be automatically applied.

How to create a manual gift voucher sale?

If you want to sell a gift voucher directly from your Yoplanning interface, follow these steps:

1. Go to the "Orders" section in the main menu.

2. Click on the three small dots at the top right to open additional options.

3. Select "Create a blank order".

4. Complete the order with the customer's information (name, email, etc.).

5. Once the blank order is created, click on "Sell a voucher" to add a gift voucher to this order.

6. Complete the sale and submit the ticket.

Tips and best practices

• Communicate clearly about the conditions of use and validity of the gift voucher.

• Update rates regularly to keep them consistent with your offerings.

• Keep track of unused gift vouchers via the dedicated section in the menu.

Common Mistakes and Solutions

1. Error: The gift voucher does not appear on the booking site.

   • Solution: Check that the gift voucher is activated in the product settings.

2. Error: The gift voucher code is not recognized

   • Solution: Check that the gift voucher has not expired and that it has not already been used.

Attention: If the promo code you set does not work

• Check promo code setting:

  • Make sure the promo code is based on order date and not session date. This ensures compatibility with gift voucher redemption.

If the problem persists, do not hesitate to adjust your settings or contact Yoplanning support for assistance.