💡General FAQ

French accounting

All articles concerning the specificities of accounting in France for your field of activity. You will find technical explanations for accountants, but also tips and tricks to provide the right information to your firm.

Understanding date references.

When dealing with schedules, there are many different dates, purchase date, activity date, payment date, invoice date. This article explains how to compare the different editions.

Sort and classify the staffs on the schedule.

Define tags and modify the display order of staff, therefore of your monitors, guides or supervisors on your graphic schedule.

Automatic discount on a reseller.

When you set a commission on a reseller, in which case does this commission apply?

Understanding the dashboard

Access to the dashboard in your Team administration.

Find your team ID

Find your team ID to communicate it to a possible partner.

Prices of SMS sent from Yoplanning

You can send SMS directly from the application, request activation of the module, if your SMS button is grayed out.

Find your Yoplanning invoice

Retrieve your monthly or annual invoice for the Yoplanning application license or commission invoices.

Why are Staffs not notified on each session assignment automatically?

Too much notification kills communication.

Dashboard

Understanding Dashboard Statistics.

My orders, quotes or invoices are completely wrong regarding taxes, why?

The amount excluding tax is wrong, and the tax table displays inconsistent prices.

Emails sent from Yoplanning are sometimes in customers' spam. How can I resolve this problem?

Information about the deliverability of emails sent from our Yoplanning application

Payment system, what is 3D Secure?

Can we do without secure 3D in Europe?

Example of sites with online sales of Yoplanning.

Small non-exhaustive list of some customers who use our reservation module.

Why can't I see all the staffs on the schedule?

The article explains how to see all staff members on the schedule if some are missing.

Problem sending confirmation email

Q: Why can't I send a confirmation email during the Yoplanning trial period?

Why are the sessions on my schedule faded?

Q: Understanding the management of schedule display contexts when using a multi-team.

Why do sessions disappear when I create them as “unassigned”?

Q: When you create a session marked as “unassigned”, it may appear to disappear after a page refresh. This is due to a setting in your filters that hides unassigned sessions.

Unassigned Sessions and Assignment Check

Q: How do I make sure the "unassigned" row is empty for the next day?

The first and last name is duplicated and I don't have the phone number in the participants

Q: Understanding the management of duplicates and the absence of contacts in the participants on Yoplanning.

Why do some orders not turn into a final invoice?

Some orders in Yoplanning are not automatically validated in the final invoice for several reasons. Here are the criteria that suspend the automatic validation of an order.

What is ResaOne?

the centralized booking platform for tourism professionals, bringing together the YoPlanning offer with optimized conditions and wider distribution.